Shipping & Delivery

Shipping Times:

• For Standard Shipping, please refer to the product page for the estimated shipping time and allow an additional 3 to 5 business days for delivery.
• For orders placed using Express Shipping, please allow 1 to 2 business days for processing, and an additional 2 business days for delivery.
• Please refer to your order confirmation page for estimated shipping times.

How we calculate shipping

• Each order is charged a base order charge ($4.95) plus additional fees based on the size and/or weight of the items ordered.

Standard Shipping (does not include Express Shipping or freight carrier services):

• Standard Shipping is shipped via ground service.
• Each order is charged a base order charge ($4.95) plus additional fees based on the size and/or weight of the items ordered.
• Regular items are charged .59 per lb., which is rounded to the next highest pound.
• If an item’s shipping measurement is 5,184 cubic inches* or greater, billable weight will be based on either the actual weight or dimensional weight of your UPS Ground package, whichever is greater.
• If the actual weight is greater than 70 pounds, an additional handling charge ($6.00) will be applied.
• Total shipping fees are shown in your shopping cart.
• For Standard Shipping, estimated shipping times do not include delivery time, which may take an additional 3 to 5 business days to arrive.

*Cubic inches are determined by multiplying the length by width by height (L x W x H). For UPS Domestic Ground Service, dimensional weight is calculated by dividing this number by 194.

Example 1 – item measuring less than 5,184 cubic inches:

• Item shipping measurements – 30”L x 25”W x 5”H
• Cubic inches: 3,750
• Dimensional weight rating would not apply because the package measurement is less than 5,184 cubic inches.
• Shipping charges would be based on the actual weight of the item.

Example 2 – item measuring greater than 5,184 cubic inches:

• Item shipping measurements – 22”L x 22”W x 22”H
• Cubic inches: 10,648 divided by 194 = 55 (dimensional weight)
• Dimensional weight rating would apply because the package measurement is greater than 5,184 cubic inches.
• Dimensional weight would be calculated: 10,648 divided by 194 = 55 (dimensional weight)
• Shipping charges would be based on either the dimensional weight or actual weight of this item, whichever is greater.

Express Shipping:

• Orders placed with Express Shipping will be charged a base charge of $4.95 plus an additional $1.99 per pound (rounded to the next highest pound).
• When your order contains items that are being shipped both Standard Shipping and Express Shipping, you will only be charged one $4.95 base order charge.

Freight Carrier Shipping:

• Freight Carrier items are delivered by truck and may require a scheduled delivery.
• See your shopping cart page for your total shipping charge.

Shipping Restrictions

• We do not ship to Alaska, Hawaii, Puerto Rico, or any Canadian or International addresses.
• We do not deliver to P.O. boxes or military (APO, FPO, PSC) boxes.
• We do not deliver to penitentiaries.

Undeliverable Packages

• Occasionally packages are returned to us as undeliverable (see explanation below). When the carrier returns an undeliverable package to us, we will cancel the order and refund the purchase price less the shipping charges.
• We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that we were not able to deliver, please place a new order on our website with a deliverable address.
• If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please Contact Us.

Our carriers may deem a package undeliverable for one of the following reasons

• Incorrect Address. If the address is incorrect or outdated, the carrier or the unintended recipient usually returns the package to us. Please double-check your address carefully when placing a new order.
• Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. All UPS packages usually require a signature; however, it is generally up to the UPS driver's discretion to determine whether a signature will be required. If the driver believes it is best to obtain a signature but no one is present to accept the delivery, after three attempts, the package will be returned to us. Orders shipped by freight carrier may have other conditions.
• Refused by Recipient. If a gift recipient is not expecting a gift, the recipient may refuse the package if they believe it was sent in error. If you want to send a gift, we strongly suggest that you let the recipient know that a gift is on the way.
• To contact the carriers directly, please use the following links or toll-free telephone numbers:

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