Problems with an Order

If there are any problems with your order, please read the information below to assist you with correcting your order.

To Check an Order
Please check your "Order Summary" which you can access from your "Order History" page. Please review the shipping times provided for each product. If you still have questions about an order that has not arrived, please Contact Us and we will be happy to help you.

Missing Item
Check the packing slip that is included with your shipment. In order to fill your order quickly and efficiently, we may split your order into multiple shipments. If this is the case, this will be indicated on your packing slip and you will not be assessed any shipping charges in addition to those you originally authorized.

If you still have questions about an order that has not arrived, please Contact Us and we will be happy to help you.

Wrong Item
If you have received the wrong item, please Contact Us.

Damaged or Defective Item
If you have received a damaged or defective item, please Contact Us.

Other Problems
Please Contact Us and include as much information as possible (such as the order number and the nature of your problem) so we may assist you quickly.

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