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Gift Cards


Where can I use my Burlington gift card?
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Burlington gift cards may be used online at www. BurlingtonStores.com or any Burlington store location. To find a store near you please use Store Locator.


How can I check the balance of a Burlington gift card?
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Please visit our Check Gift Card Balance page to check the balance of a Burlington gift card. When checking your balance, you must enter the pin number located on the back of your card.. If you are having trouble checking your balance, please contact (855) 355-BURL (2875).


Can multiple Burlington gift cards be used for one online order?
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Yes. You may use up to five gift cards online for one order. Gift cards may be used in combination with a credit card or PayPal account.


Can I use a Burlington gift card without a pin?
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No. Only Burlington gift cards with a pin number may be used in our online store. If you have a gift card without a pin number please contact (855) 355-BURL (2875).


What should I do if my Burlington Stores gift card is declined?
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First, verify there are sufficient funds on your Burlington gift card prior to making a purchase, by visiting our Check Gift Card Balance page. Next, verify that you have entered the correct pin number. If you have entered the correct pin number, have funds on the card and are still unable to complete your purchase, please contact (855) 355-BURL (2875).


What happens to the funds on my Burlington gift card if my online order is canceled?
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When an online order, which was purchased with a Burlington gift card, is canceled, a new gift card in the full amount of the canceled items, plus shipping charges for those items, will be issued to you via email. The gift card will be sent to the email address used to place the order. If you do not receive the email, please check your spam or junk folders. If you have not received your e-gift card within 48 hours of your order being canceled please contact us at (855) 355-BURL (2875).


What happens when I return an item?
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In-store Returns:
If you i paid for your entire purchase with a Burlington gift card and return an item to a Burlington store, you will be issued a new gift card in the amount paid for the item/s returned, in accordance with our Return Policy

If you have paid for your purchase with a credit card and a Burlington gift card, and return an item to a Burlington store, in accordance with our Return Policy, the credit card will be refunded first, up to the full amount debited to your credit card. The remainder of your refund will be issued to you via a Burlington gift card.

Return by Mail:
If you paid for your entire purchase with a Burlington gift card and return an item by mail, you will be issued a new e-gift card by email for the portion of your order paid with a gift card, in accordance with our Return Policy. If you do not receive your Burlington e-gift card within 21 business days of the date the item was received back to our website fulfillment center, please contact us at (855) 355-BURL (2875).

If you have completed your purchase with a credit card and a Burlington gift card, the credit card will be refunded first for the portion debited to you credit card and the remainder of your refund will be issued to you via a Burlington e-gift card email, in accordance with our Return Policy. The gift card will be sent to the email address that was used when placing the order. If you do not receive your refund within 21 business days of your item/s being returned to our website fulfillment center please contact us at (855) 355-BURL (2875).

If you still have questions about your Burlington gift card, please contact us at (855) 355-BURL (2875).


What should I do if my Burlington gift card is lost, stolen or damaged?
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Burlington Stores is not responsible for lost, stolen or damaged cards. Please treat your Burlington gift card like cash.


Are Burlington gift cards reloadable?
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No. Burlington gift cards are not reloadable. If you wish to purchase a new gift card please visit www.burlingtonstores.com and scroll to the bottom of the page to find a link to our selection of gift cards or visit your local Burlington store.


How will my gift card be sent to me?
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If you order a gift card from our website, your gift card will be mailed within three business days and sent via USPS. Please allow up to 10 days for the card to arrive at its destination address. If you are ordering an e-gift card, please allow up to 48 hours to receive the card at the e-mail address specified.