Online Help Center
Gift Cards

Where can I use my Burlington Coat Factory Gift Card?
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Gift cards can be used online at www. BurlingtonCoatFactory.com or any one of our many store locations. To find a store near you please use the Store Locator


How can I check the balance of a Burlington Coat Factory Gift Card?
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Please visit our Check Gift Card Balance page to check the balance of a gift card. Entering a pin is not necessary when checking your balance. If you are having trouble checking your balance please contact (609) 387-7800 ext 2599.


Can multiple gift cards be used for one online order?
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Yes. You can use up to five gift cards online for one order.

Gift cards can be used in combination with a credit card or PayPal account.


Can I use a gift card without a pin?
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No. Only gift cards with a pin number can be used in our online store. If you have a gift card without a pin number please contact (609) 387-7800 ext 2599.


What should I do if my Burlington Coat Factory gift card is declined?
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First, verify there are sufficient funds on the card prior to making a purchase. Next verify that you have entered the correct pin number. If you have entered the correct pin number and you have funds on the card but the site is still not allowing you make the purchase please contact us at (609) 387-7800 ext. 2599


What happens to the funds on my Burlington Coat Factory Gift Card if an order was canceled?
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We apologize that we were unable to fulfill your order. Since gift cards cannot be reloaded we have issued a new gift card via e-mail with the full amount of the canceled items plus shipping charges for those items. Please check the e-mail that was used to place the order, including your spam or junk folders. If you do not receive your e-gift card within 48 hours of your order being canceled please contact us at 1 888 223-2628.


What happens when I return an item?
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How did you pay?

Gift Card Only:
If you have payed for your entire purchase with a gift card you will be issued a new gift card. If you have not received your gift card within 21 business days of the date the item was received back to our warehouse please contact us at 1-888-223-2628.

Mixed Tender:
If you have completed your purchase with a credit card and a gift card, the credit card will be refunded first up to the full amount debited to your credit card. The rest of your refund will be issued to you via a gift card. This gift card will be sent to the address that was used when placing the order. If you do not receive your refund within 21 business days of your item being return to our warehouse please contact us at 1-888-223-2628.

If you still have questions about your Burlington Coat Factory Gift Card please contact us at (609) 387-7800 ext. 2599


What should I do if my Burlington Gift Card is lost or stolen?
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Burlington Coat Factory is not responsible for lost or stolen cards. Please treat your Burlington Coat Factory Gift card like cash.


Are Burlington Coat Factory gift cards reloadable?
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No. Gift cards are not reloadable. If you wish to purchase a new gift card please visit www.burlingtoncoatfactory.com and scroll to the bottom of the page to find a link to our newly designed gift cards or visit your local Burlington Coat Factory store.


How will my gift card be sent to me?
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If you have ordered a gift card from our website the card will be mailed within 3 business days and sent via USPS. Please allow up to 10 days for the card to arrive at its destination address. If you are ordering an e-gift card please allow up to 48 to receive the card at the e-mail address specified.