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Help Center

Order Assistance

Placing an Order


Order Status & Tracking

Gift Notes & Wrapping


How do I place a web order?

If you want to purchase an item, click the "Add to Cart" button on the item's product detail page. To view the contents of your Shopping Cart, hover over the “Cart” icon in the top right of any page and click “View Cart.”

Take a moment to review all of the items you've placed in your "Shopping Cart.” If you decide that you don't want to buy a particular item, click the "remove" link underneath the item detail displayed on your "Shopping Cart" page. When you're ready to place an order for everything in your "Shopping Cart", simply click the "Checkout" button and proceed through the checkout process.

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What information is needed to checkout and how does this process work?
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Checking out is very easy on our website. You will need to know your shipping address, payment information and your billing address. See below for more details:


To ensure a timely delivery, please take a moment to verify your shipping information. The address must be a valid, deliverable postal address for a home or residence, and needs to include a proper five digit zip code. To proceed, click the "Continue" button.

We cannot ship to a PO Box or to a military box (APO, FPO, or PSC). If you are buying an item from a Registry, you can ship to either your address or the registrant's address on file. If your billing address is the same as your shipping address, please check the box. Once you have entered all of your information, click the "Continue" button.


Your billing address must match your credit card billing statement name and address.

On the billing address page you will have the option to enter an email address so that we may send you an order confirmation email. You will also need to create a password if you would like to set up an account; however you can still check out as a guest if you would prefer not to set up an account. If you chose to set up an account we will store the billing and shipping information you provided during your first order.

Once you have entered all of your information, click the "Continue" button.


Payment Methods We Accept:

  • We accept Visa, MasterCard, American Express, Discover, PayPal & Burlington Coat Factory Gift Cards.
  • We do not accept cash, checks, money orders, C.O.D., certificates, or coupons. In-store discounts and promotions are not valid on-line.
  • Once you have placed your order, we are unable to change credit card information for that order.
  • Credit cards cannot be used in conjunction with PayPal payments.
  • Your credit card will be charged when your order enters the shipping process. Your card provider will hold the necessary funds to fulfill the order through a pre-authorization process.

If you would like to save your credit card information for a future purchase, please indicate that when prompted.

Please verify your payment information and click the "Continue" button.


Please check the accuracy of the information you provided. To make any adjustments to your information, click the "Edit" button next to your information. If you are satisfied with your order, click the "Submit Order" button.

Once received, your order is subject to review, pending credit approval and product availability.


Once your order has been placed, the "Order Confirmation" page will appear. Please take note of the order number. You will also receive an email confirming the order. Once your order has been given to the shipping carrier, you will also receive a confirmation of shipping via email. The shipping confirmation email will also contain information on how to track your order.

I am trying to find a specific item, but don't see it?
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We have made finding an item easy on our website. The easiest way is to enter an item name or number into the site search bar and the site will search our product catalog for you in an attempt to find the specific item(s) you are searching. Alternatively, you can navigate the site by clicking on the appropriate category and filtering where appropriate.

Can I Change My Order Once It Is Confirmed?
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We do our best to pack and ship your order as quickly as possible. Since our systems are designed to begin this process immediately, you cannot change or cancel an online order once it is placed.


How long will it take to receive my order?
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Orders placed before 3pm eastern time will normally be processed and shipped by the following business day. For orders received after 3pm, they will generally be processed and shipped on the second business day. For example if you place your order after 3pm on Monday the order will ship on Wednesday. Business days do not include Saturday and Sunday and all Holidays. Please allow additional processing time if you order is placed on a weekend or holiday. Once an order is processed, speed of delivery will be determined as follows based on the shipping mode selected:

  • Standard (in transit 3-5 business days)
  • Priority (in transit 2-3 business days)
  • Express (in transit 1-2 business days)
  • Gift Card Orders are shipped via USPS First Class Mail. First Class mail will be delivered within 8 business days

Standard shipping carriers include FedEx and U.S Postal Service (USPS). FedEx Ground is used in lieu of FedEx SmartPost with standard shipping for items over a certain weight threshold. Please note that FedEx SmartPost is delivered via USPS. Priority and Express orders will be shipped FedEx regardless of the weight.

If an item is not available for immediate processing or will take extra time to prepare for shipping, this is generally indicated on the product page or will be indicated during the checkout process. A disclosure will appear stating that an item "Usually ships in XX days" or similar language. These items will ship using standard shipping.

How is the shipping cost calculated?
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You will pay a shipping rate based on the weight and size of the order. Large or heavy items may include an oversized handling fee. Total shipping fees are shown in your shopping cart. Please refer to the following shipping table:

Note: Shipping weight calculated in cart may differ from weights listed on product pages due to size and actual weight of the item.

Standard Shipping Lower 48 AK HI PR
Up to 10 lbs $7.99 $24.99 $19.99 $9.99
Between 10 - 20 lbs $9.99 $34.99 $29.99 $17.99
Between 20 - 30 lbs $14.99 $39.99 $34.99 $25.99
Between 30 - 50 lbs $19.99 $54.99 $49.99 $32.99
Between 50 - 70 lbs $24.99 $74.99 $74.99 $44.99
Between 70 - 100 lbs $29.99 $99.99 $99.99 $64.99
Over 100 lbs $49.99 $124.99 $124.99 $74.99
Priority Shipping Lower 48 AK HI PR
Up to 10 lbs $14.99 $24.99 $19.99 N/A
Between 10 - 20 lbs $19.99 $34.99 $29.99 N/A
Between 20 - 30 lbs $29.99 $39.99 $34.99 N/A
Between 30 - 50 lbs $39.99 $54.99 $49.99 N/A
Between 50 - 70 lbs $49.99 $74.99 $74.99 N/A
Between 70 - 100 lbs $59.99 $99.99 $99.99 N/A
Over 100 lbs $99.99 $124.99 $124.99 N/A
Express Shipping Lower 48 AK HI PR
Up to 10 lbs $19.99 $34.99 $29.99 $22.99
Between 10 - 20 lbs $24.99 $44.99 $39.99 $29.99
Between 20 - 30 lbs $34.99 $54.99 $49.99 $39.99
Between 30 - 50 lbs $44.99 $69.99 $64.99 $49.99
Between 50 - 70 lbs $59.99 $89.99 $89.99 $69.99
Between 70 - 100 lbs $69.99 $109.99 $109.99 $89.99
Over 100 lbs $109.99 $149.99 $149.99 $124.99

When Free Shipping is offered as part of a promotion, we will ship all items via Standard Shipping unless otherwise noted.

Why Didn’t My Order Qualify for FREE shipping?
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1. You did not meet the required spending threshold (before taxes and shipping charges)
2. You did not select Standard Shipping
3. Your order is shipping to Puerto Rico, Alaska or Hawaii
4. There is an item in your order that weighs 10 lbs. or more.

Shipping Restrictions
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We do not deliver to P.O. boxes or military (APO, FPO, PSC) boxes. We deliver to all 50 states plus Puerto Rico. Certain items may be excluded for delivery to Puerto Rico. This will be indicated on the product page.

Undeliverable Packages
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Occasionally packages are returned to us as undeliverable by the carrier. When the carrier returns an undeliverable package to us, we will cancel the order and refund the purchase price less the shipping charges. Here are a few reasons packages may be returned to us as undeliverable:


  • Incorrect Address - If the address is incorrect or outdated, the carrier or the unintended recipient usually returns the package to us. Please double-check your address carefully when placing a new order.


  • Failed Delivery Attempts - Most of our carriers make three attempts to deliver a package. If the driver believes it is best to obtain a signature but no one is present to accept the delivery, after three attempts, the package will be returned to us. Orders shipped by freight carrier may have other conditions.


  • Refused by the Recipient - If a gift recipient is not expecting a gift, the recipient may refuse the package if they believe it was sent in error. If you want to send a gift, we strongly suggest that you let the recipient know that a gift is on the way.


How can I track my order as it is shipped?
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To see your order status or tracking information, click "My Account" at the top of any page of the website. Log in with your email address and password. This will take you to the "My Account" page. Click the "Order History" tab which will list the orders you have placed.

Your order(s) information will then appear on the screen. Click "View Order" to see details. Once your package/order has been shipped a tracking number will appear within 24 hours.

If your tracking number is provided, you may click on it to see the delivery status of your shipment. You will be taken to the carrier’s website where the most current information can be obtained.

Order Status Codes:

In-Progress - we have reviewed your order and are working on fulfilling it.
Complete - your order has been shipped.
Canceled - your order has been canceled.

What if I have a problem with an order?
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If there are any problems with your order, please refer to the information below for assistance.

Please check your "Order Summary" which you can access from your "Order History" page. Please review the shipping times provided for each product. If you still have questions about an order that has not arrived, please Contact Us and we will be happy to help you.

Check the packing slip that is included with your shipment. In order to fill your order quickly and efficiently, we may split your order into multiple shipments. If your order is split into multiple shipments you will not be assessed any shipping charges in addition to those you originally authorized. You may also refer to the “Order History” section under “My Account” for further assistance. If you still have questions about an order that has not arrived, please Contact Us and we will be happy to help you.

If you have received the wrong item, please Contact Us.

If you have received a damaged or defective item, please Contact Us.

Please Contact Us and include as much information as possible, such as the order number and the nature of your problem. This information will allow us to assist you in the most effective manner.

When is my credit card/PayPal account charged?
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Credit Card:
Your credit card will be charged when your order enters the shipping process. Your card provider will hold the necessary funds to fulfill the order through a pre-authorization Hold. If your order is canceled the credit card will not be charged however the authorization hold may take 1-3 business days to drop from your account. The timing is dependent on the process followed by your banking institution.

When using PayPal as a means of payment please note that Burlington Coat Factory and PayPal will send separate order confirmation e-mails. Your PayPal account will be reduced by the amount of your Burlington Coat Factory order at the time the order is placed. If your order is not successfully placed the transaction will show on your PayPal account as a voided sale.

Why was my order canceled?
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If your order, or part of your order, was canceled it is most likely due to an inventory discrepancy. Although we initially thought we had the items in stock, when we went to locate it, it was not available or it was not in a condition that was suitable to be shipped.

In some cases your order may be canceled almost immediately. Orders are reviewed after they are submitted and can be canceled for loss prevention purposes including but not limited to, incorrect billing address or problems with the credit card number. You should contact your bank to resolve any issues.

Since we do not charge until the order ships you were not charged for any canceled items or orders.


Do you offer the ability to include a gift note with an order and can it be gift wrapped?
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We currently do not offer gift wrapping. We do offer the ability to include a gift message to your order. This gift message can be added as you proceed through steps of the check out process.