Order Assistance
Placing an Order
Shipping
Order Status & Tracking
Gift Notes & Wrapping
Placing an Order
How do I place a web order?
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If you want to purchase an item, click the "Add to Cart" button on the item's product detail page. You may continue shopping by clicking the "Keep Shopping" button and return to the section you just visited. To view the contents of your "Shopping Cart", click the "View Cart" icon at the top right side of any page.
Once an item has been placed in the cart, it will remain there for up to two weeks. After this period, we will remove the item automatically.
Take a moment to review all of the items you've placed in your "Shopping Cart". If you decide that you don't want to buy a particular item, click the "remove" link underneath the quantity displayed on your "Shopping Cart" page. Buying an item at a later time will depend on product availability and you will need to place a new order. When you're ready to place an order for everything in your "Shopping Cart", simply click the "Checkout" button and proceed through the checkout process.
What information is needed to checkout and how does this process work?
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Checking out is very easy on our website, but you will need to know the shipping address (note: no PO Boxes or military APOs or FPOs can be used, and we also do not currently ship to Alaska, Hawaii or Puerto Rico) and key information about credit card (e.g. - type of card, card number, CCV, and expiration date) and your billing address. You will also need to provide us an email address and select an account password so that we can communicate with you about your order and for you to have access to the "Order History" tab in the "My Account" section of the site to track your order as it ships and after you receive your shipping confirmation email. See below for more details:
1. Shipping Address
To ensure a timely delivery, please take a moment to verify your shipping information. The address must be a valid, deliverable postal address for a home or residence, and needs to include a proper five digit zip code. To proceed, click the "Continue" button.
We cannot ship to a PO Box or to a military box (APO, FPO, or PSC) and currently, we only ship within the 48 contiguous United States.
If you are buying an item from a Registry, you can ship to either your address or the registrant's address on file. Please select the correct address as you go through the checkout process.
If your billing address is the same as your shipping address, please check the box. Also, your billing information must match your credit card billing statement name and address. If your billing address is a PO Box or APO address, then please enter a valid, physical shipping address when prompted, since these addresses are not valid.
Once you have entered all of your information, click the "Continue" button.
2. Billing Address
Your billing address must match your credit card billing statement name and address.
On the billing address page you will need to enter an email address so that we may send you your order confirmation. You will also need to create a password. Keep your password in a safe place for the next time you wish to place an order. For your convenience, we will store the billing and shipping information you provided during your first order.
Once you have entered all of your information, click the "Continue" button.
3. Payment Information
Payment Methods We Accept:
- We accept Visa, MasterCard, American Express, Discover, & Burlington Coat Factory Gift Cards.
- We do not accept cash, checks, money orders, C.O.D., certificates, store credits, or coupons. In-store discounts and promotions are not valid on-line.
- Once you have placed your order, we are unable to change credit card information for that order.
- Your credit card will be charged when your order enters the shipping process. Your card provider will hold the necessary funds to fulfill the order through a pre-authorization process.
If you would like to save your credit card information for a future purchase, please indicate that when prompted.
Please verify your payment information and click the "Continue" button.
4. Order Verification
Please check the accuracy of all the information you provided. To make any adjustments to your information, click the "Edit" button next to your information. If you are satisfied with your order, click the "Submit Order" button.
Please click the "Submit Order" button only once. Clicking this button multiple times may create duplicate orders that will be charged to your account.
Once received, your order is subject to review, pending credit approval and product availability.
5. Order Confirmation
Once your order has been placed, please print your "Order Confirmation" page. Please keep this for your records. This page has all the information necessary to help you with any questions or concerns you may have regarding your order. You will also receive an email confirming your order. Additionally, once your order has been given to the shipping carrier, you will also receive a confirmation of shipping via email. This email will also contain information on how to track your order.
I am trying to find a specific item, but don't see it?
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We have made finding an item much easier on our new website. The easiest way is to enter an item name or number into the site search bar and the site will search our product catalog for you to try to find the specific item or items like it.
As an alternative, you can shop and locate items by selecting from the tab choices presented in the top navigation bar on the site. When you rollover each heading, a short menu will appear that further narrows merchandise selection by sub-category and merchandise type.
To find specific sizes, colors, fabrics or items in a particular price range, once you are in one of our sub-categories, there will be filtering choices along the left side navigation bar. You can "edit" your selections and the products shown will change as you narrow your choices.
If you still can’t find an item, please send us an email through "Contact Us" on the website and provide as much product information as you can – manufacturer, item #, color, size, fabric, etc. and we will contact you shortly.
Can I Change My Order Once It Is Confirmed?
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Once an order has been placed, no changes may be made to quantities, styles, colors, or sizes. Any price changes that occur after an order is confirmed will not change the order price.
Can I place orders over the phone?
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We're sorry, but we can only accept orders through the website directly. We cannot accept orders by phone, fax, postal mail, or email.
Shipping
How long will it take to receive my order?
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In most cases, orders received into our system before 3pm eastern time will be processed and shipped that day. For orders received after 3pm, they will generally be processed and shipped the next business day. If you are ordering on Saturday or Sunday, these orders will be processed on Monday, unless it is a holiday, and then they will be processed on the following Tuesday.
Once an order is processed, speed of delivery will be determined by shipping mode selected as follows:
- For Smartpost shipping - these items usually arrive in 7-14 business days.
- For Standard Shipping – these items usually arrive in 5 to 8 business days.
- For Priority Shipping – these orders usually arrive in 2 to 4 business days.
- For Express Shipping – these orders usually arrive in 1 to 2 business days.
- Please refer to your order confirmation page for estimated shipping times.
If an item is not available for immediate processing or will take extra time to prepare for shipping, this is generally indicated on the product page or will be indicated during the checkout process. A disclosure will appear stating that an item "Usually ships in XX days" or similar language. For these items, we generally cannot fulfill them same day or next day and will generally ship them to you using Standard Shipping.
When will I receive an item that I have asked to be Express or Priority shipped?
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This depends on the time of day and the day of week upon which we receive your order and if the product qualifies for express shipping. Generally, for most items, if an order is received by 3 pm eastern time, it will be packed in our warehouse and provided to our shipping company within two business days. Express shipped items should then be received either the next day or the day after. For Priority shipped orders, they will then be received in 2 to 4 days.
If the order was presented after 3pm or on Saturday or Sunday, it will typically be packed the next business day (usually on Monday for weekend items, unless the Monday is a holiday, then it will be packed on Tuesday) and will be sent out to you that day. Express shipments will then be received in one to two days and Priority orders will be received in 2 to 4 days.
For items that are being sent from other than our warehouse or that are otherwise designated as ineligible for Express or Priority shipping, these items will be sent out standard shipping once the order has been confirmed and presented to the shipping company. This time frame will vary by item (see the product page for specific typical shipment time frames) and once it is shipped, it will usually be received within five to eight business days. When these items are included in your order, all items must be shipped via the Standard shipping option and Express and Priority shipping choices will not be offered. If you wish to have all but the ineligible item shipped using Express or Priority modes, we suggest that you order the ineligible item in a separate order. Then your other items may be delivered with expedited shipping and the ineligible item will follow using Standard shipping.
The product detail page will also provide you with estimated shipping times for each item.
Please note that when orders are placed with multiple items and Express or Priority shipping is selected, but one (or more) item is not eligible for rapid shipping, then you will receive multiple shipments on the order. Those products eligible for Express and Priority shipping will be received and shipped in the selected manner, but the ineligible item(s) will ship via standard methods as explained above.
For more information on shipping, see the "Shipping and Delivery" section below.
How is the shipping cost calculated?
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We have recently moved to flat rate shipping for most orders based on the weight of the item(s).
To determine shipping cost, we first determine how many items are in an order and then calculate the total weight of the order. We then apply a flat rate to ship that order.
The following flat rates apply:
| Standard Shipping | Lower 48 | AK/HI | PR |
| Up to 10 lbs | $ 5.99 | $19.99 | $9.99 |
| Between 10 - 15 lbs | $8.99 | $21.99 | $12.99 |
| Between 15 - 20 lbs | $13.99 | $28.99 | $17.99 |
| Between 20 - 30 lbs | $21.99 | $34.99 | $25.99 |
| Between 30 - 70 lbs | $26.99 | $41.99 | $30.99 |
| Priority shipping | | | |
| Up to 10 lbs | $14.99 | $19.99 | N/A |
| Between 10 - 15 lbs | $16.99 | $21.99 | N/A |
| Between 15 - 20 lbs | $23.99 | $28.99 | N/A |
| Between 20 - 30 lbs | $29.99 | $34.99 | N/A |
| Between 30 - 70 lbs | $36.99 | $41.99 | N/A |
| Express shipping | | | |
| Up to 10 lbs | $17.99 | $22.99 | $21.99 |
| Between 10 - 15 lbs | $22.99 | $27.99 | $26.99 |
| Between 15 - 20 lbs | $28.99 | $33.99 | $32.99 |
| Between 20 - 30 lbs | $36.99 | $41.99 | $40.99 |
| Between 30 - 70 lbs | $42.99 | $47.99 | $46.99 |
When Free Shipping is offered as part of a promotion, we will ship all items via Standard Shipping unless otherwise noted.
Standard Shipping:
- Standard Shipping is via ground service and will be delivered by one of several carriers, including Fed Ex, the US Postal Service or UPS among others. We will determine which carrier will be used to ship your package at the time of actual shipment and you will be able to track the package using links from the My Account pages on the website and the carrier’s website as indicated on your shipping confirmation email.
- For packages weighing under 10lbs will be delivered by Fedex Smartpost which is an affiliate of USPS.
- Note that certain larger and heavier weight packages (typically greater than 70 pounds) may be sent via a freight carrier or other special service. Freight carrier items are delivered by truck and may require a scheduled delivery.
- Total shipping fees are shown in your shopping cart.
Shipping Restrictions
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- We do not deliver to P.O. boxes or military (APO, FPO, PSC) boxes.
- We do not deliver to penitentiaries.
Undeliverable Packages
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- Occasionally packages are returned to us as undeliverable (see explanation below). When the carrier returns an undeliverable package to us, we will cancel the order and refund the purchase price less the shipping charges.
- We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that we were not able to deliver, please place a new order on our website with a deliverable address.
- If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please Contact Us.
Orders Requiring Multiple Shipments
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- Incorrect Address. If the address is incorrect or outdated, the carrier or the unintended recipient usually returns the package to us. Please double-check your address carefully when placing a new order.
- Failed Delivery Attempts. Most of our carriers make three attempts to deliver a package. If the driver believes it is best to obtain a signature but no one is present to accept the delivery, after three attempts, the package will be returned to us. Orders shipped by freight carrier may have other conditions.
- Refused by Recipient. If a gift recipient is not expecting a gift, the recipient may refuse the package if they believe it was sent in error. If you want to send a gift, we strongly suggest that you let the recipient know that a gift is on the way.
Order Status & Tracking
How can I track my order as it is shipped?
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To see your order status or tracking information, click "My Account" at the top of any page. Log in with your email address and password. This will take you to the "My Account" page. Click the "Order History" tab which will list the orders you have placed.
Your order(s) information will then appear on the screen. Click "View Order" to see details. Once your package/order has been shipped a tracking number will appear within 24 hours.
If your tracking number is provided, you may click on it to see the delivery status of your shipment. You will be taken to the carrier’s website where the most current information can be obtained.
Order Status Codes:
In-Progress - we have reviewed your order and are working on fulfilling it.
Shipped - your order has been shipped.
Canceled - your order has been canceled.
What if I have a problem with an order?
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If there are any problems with your order, please read the information below to assist you with correcting your order.
To Check on an Order:
Please check your "Order Summary" which you can access from your "Order History" page. Please review the shipping times provided for each product. If you still have questions about an order that has not arrived, please Contact Us and we will be happy to help you.
Missing Item:
Check the packing slip that is included with your shipment. In order to fill your order quickly and efficiently, we may split your order into multiple shipments. If this is the case, this will be indicated on your packing slip and you will not be assessed any shipping charges in addition to those you originally authorized.
If you still have questions about an order that has not arrived, please Contact Us and we will be happy to help you.
Received Wrong Item
If you have received the wrong item, please Contact Us.
Damaged or Defective Item:
If you have received a damaged or defective item, please Contact Us and return the item, following our overall return procedure and mark the packaging slip with the words "Received Damaged" written across the page.
Other Problems:
Please Contact Us and include as much information as possible (such as the order number and the nature of your problem) so we may assist you quickly.
When is my credit card charged?
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Your credit card will be charged when your order enters the shipping process. Your card provider will hold the necessary funds to fulfill the order through a pre-authorization process.
Gift Notes & Wrapping
Do you offer the ability to include a gift note with an order and can it be gift wrapped?
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Unfortunately, we currently do not offer wrapping. You can include a short gift note in with your order. You will be asked if you want to do this as you go through the checkout process, and will then be prompted to enter your message. This message will appear as text on the packing slip that is sent with each order.